CaliConnected Refund Policy
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We accept returns of all unused and unopened products for 14 days following receipt of your order. If you happened to change your mind, simply send back the products to us for a refund (less a 15% restocking fee & shipping costs).
If a product arrives broken or damaged, be sure to send a timely email with detailed pictures to sales@caliconnected.com. Our warehouse team tries their best to avoid this altogether, but it will happen on occasion with fragile products. A sales representative can then work with you to find a suitable replacement.
Due to the nature of the devices that we sell, we cannot accept returns of any used products (for hygienic reasons). For this reason, we highly recommend researching the product that you are interested in before purchasing. Feel free to message us at info@caliconnected.com so that our knowledgeable customer support team can help you decide which products are right for you.
Returns of any defective products are entitled to a replacement only during the manufacturer's warranty period and in accordance with the manufacturer's warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received dead on arrival.
Our Customer Care team is located in Reading Pennsylvania, zip code 19606. They can be reached by phone at 1-888-547-1671 and by email at info@caliconnected.com.
