This shipping policy outlines our company policies regarding all matters related to shipments sent from our warehouses, 3rd party fulfillment centers, and all Marketplace vendors that sell on CaliConnected. For more details regarding our Marketplace vendors and/or shipping locations, please reference our Marketplace Info Page.
CaliConnected® is proud to offer a free shipping option for all US orders over $40.00. CaliConnected® ships all orders via United States Postal Service and UPS. Free Shipping orders will be processed with the cheapest shipping option with delivery times ranging from 2-7 business days. Expedited services such as 1-3 Day Priority Shipping are also available for an additional charge.
There is no minimum order amount.
Discreet Billing, Shipping & Packaging
We value your privacy and work hard to guarantee that 100% of your information is safe with us. One part of that process includes discreet shipping and billing. When you order from CaliConnected, there is no need to worry about anyone knowing what is inside your package. Each order is packaged in a plain brown or white box with no store or product information listed on the outside.
All purchases made from our site must will appear on your statements as "CaliConnected" however there will be no mention of "smoke shop" or anything similar to protect your privacy. Product names will NOT be listed on your statements, just the order total, date, and "CaliConnected".
Shipment Tracking & Insurance via USPS
Priority Mail offers full tracking capabilities, which includes updates once a package is shipped, reaches a USPS hub, and once the item is delivered. Priority Mail also includes insurance up to $100 in case your package is lost or stolen. USPS First Class Mail also includes tracking but is limited to when the package is shipped and when it is delivered; First Class Shipping does not include any insurance on your package. Tracking numbers will be sent to you via email as soon as your order is fulfilled. Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
Items from CaliConnected will be shipped as quickly as possible in relation to the time the order is placed. Orders received before 12:00pm ET on Monday - Friday are normally shipped the same day. Normal shipping days are Monday - Friday only and do not include national holidays. Orders received after 12:00pm ET on Friday are shipped first thing Monday morning. This schedule may vary slightly during extremely busy shipping times including large sales events and holidays.
Fulfillment estimates can be found on every product page and can change depending on the warehouse fulfilling your order. Product page fulfillment times are updated based on data collected from the most recent 30-days of orders sent to each vendor. For more details regarding our warehouses and/or shipping locations, please reference our Marketplace Info Page.
Packages shipped domestically via USPS Priority Mail are typically delivered within 2-3 business days. Although First Class Mail offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail. Packages shipped domestically via USPS First Class mail are typically delivered in 2-7 days depending on the distance from our warehouses. These times are estimated by the United States Postal Service and are not guaranteed through CaliConnected®. These times may vary slightly during extremely busy times such as sales events and holidays.
There are several reasons a package could be returned to our warehouse as undeliverable to address. These reasons may include item is too big for PO box, incorrect address, incorrect address format, failed delivery attempts, damaged during transit, other transportation problems, unable to export or other address problems.
When packages are returned as undeliverable you will be contacted via email and provided with a full refund (additional shipping charges will not be refunded).
Orders that are returned to CaliConnected® as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your package is undeliverable you will need to wait until the package is received back to our warehouse to receive a refund. However, you are welcome to place a new order in the meantime and your original order will be refunded as soon as it is returned.
NOTE: It is your responsibility to be aware of import regulations in your country. If your product is returned to us because an item or items you ordered cannot be imported to your country you will not receive your order and it will be refunded minus shipping costs.
Risk of Loss
All items purchased from CaliConnected® are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier. If your tracking information shows that your package has been delivered but you have not received your package, you will need to contact your local USPS branch to resolve the issue. If USPS or relevant delivery service provides proof of delivery, your order will not be eligible for a refund.
Adult signature may be required upon delivery for products and orders valued over $150.00. Adult signature is required for all vaporizers. This ensures both the customer & CaliConnected® that the package was delivered.
All sales are final on items valued over $300.00, unless the item is broken, damaged, or dead on arrival. If an item arrives broken, damaged, or dead on arrival we always accept returns and accommodate exchanges. More information regarding returns & exchanges can be found in our Return Policy.